Martyn Bullen, executive committee member and, until recently, editor of DIDU's magazine "The Way Forward", was contacted by member Norma Bretheron. Norma was having problems getting her car repaired after she had some work done. The fault was down to the dealer's bad workmanship. She contacted Martyn, who spoke to the dealers and it was resolved within a couple of days.

Here is a letter Martyn received from Norma:

Dear Martyn,
Thanks again for your assistance.
At the beginning of January my Vauxhall Corsa D had a recall.
I took it to PLP Motors, Warrington, where the work was carried out, however, on the next lesson my pupil was catching her feet on metal springs that were hanging down over the clutch and footbrake.
I took it straight back to PLP, and again, and again, but each time the problem was not rectified.
I was then informed that PLP would send out a dual control specialist, but after waiting, and another three phone calls, this was not done.
I then decided to contact Vauxhall Customer Care. But should have known better (do customer care ever do anything?). After phoning them aniother three times I gave up.
I then contacted you (my DIDU area rep) on friday 14th Feb, the same day I had a phone call from the new Service Manager at PLP Motors saying you had spoken to him.
Monday 18th Feb 11:30 am - the job is now done.
Thank you Martyn.
Norma.